|As an accredited Training Partner of ServiceNow, ProCori provides a selection of trainings for the Now Platform. Currently we are offering the following ServiceNow trainings:
We also offer tailored courses for our customers need.
Can't find a course that fits your availabilty?
IT Service Management (ITSM) Fundamentals in Gothenburg
February 25 @ 09:00 - February 26 @ 17:00SEK17000
We are pleased to offer a 2 day IT Service Management (ITSM) Fundamentals Training.
The class will be held in Gothenburg at the ProCori office, Pusterviksgatan 9.
Please note that this training will be in Swedish or English depending on attendees.
In the ITSM Fundamentals course, students explore the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.
Course focuses on the baseline capabilities and the touch points between these ITSM applications:
- Incident Management
- Problem Management
- Knowledge Management
- Change Management
- Request Fulfillment and Service Catalog
- Configuration Management
At the end of this course, students will have the resources, knowledge, and experience necessary to:
- Create, and work records, through each of the covered ITSM application lifecycles
- Demonstrate each application lifecycle, from a Persona viewpoint
- Articulate the value and the baseline features of each of the covered ITSM applications
- Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications
ServiceNow Fundamentals or The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.
Each participant needs to bring their own PC, Mac or other device.
All pricing is excluded of VAT.
Cancellation have to be communicated in writing ten(10) business days before the first training starting date . No cancellation fee will be charged.
If cancellation is 3-9 business days before start date a cancellation fee of 30% will be charged.
If cancellation is 0-2 business days before start date a cancellation fee of 100% will be charged.
If you have questions and/or need additional assistance please contact firstname.lastname@example.org.