Senior Solution Architect for ServiceNow/Care Coach

Why work at ProCori

Do you as we believe it’s important that your workday is filled with passion and joy?

Are you interested of developing and coaching colleagues and at the same time grow and further develop yourself?

Are you motivated by being able to influence your own and your colleagues experience of the workplace?

ProCori is a powerhouse in the ServiceNow Architect and Implementation Consulting space. We are a bunch of passionate people in an exceptional high-demand delivery organization.

We collaborate in teams with the largest enterprises in the Nordics – our clientsYou will get training and certifications at the highest level in the areas where we operateYou will work with the best in the industry, who want to take this company to the next level together. 

Job Description

You will lead and coach a team of Process and Implementation Consultants that delivers value management and analytics, project management, architecture and technical governance, organizational change management, as well as platform configuration and front end/back-end development aspects, throughout the full life cycle of client solutions on the ServiceNow cloud-based platform. 

In this position you will coach a team of Solution Architects, Business Analysts, Solution Implementers and Platform Developers as they deliver different types of assignments, around the Now Platform® from ServiceNow to our customers in the Nordic region. 

You will also be involved in further developing and refining our processes and methodologies, in order for us to always contribute to our customers Service Management journey in a sustainable and profitable way. 

The roles of Lead Solution Architect and Care Coach combine the capabilities of Service Management, designing and developing solutions within the Now Platform® as leadership and coaching. 

With the help of our values, capabilities, organization and leadership we create the foundation for reaching ProCori’s vision – First in Mind Now and Tomorrow. 

By focusing on customers, partners and talent we will continue to grow while maintaining our values.

Responsibilites

You will participate in all technical aspects of project delivery and solution delivery including: 

  • Be a key member of the overall implementation project team
  • Configuration and customization of SaaS solutions
  • Establish implementation best practices and service offerings based on project experiences
  • Drive continuous improvements and be an advisor
  • Provide ITIL process knowledge and advisory
  • Act at the solution architect towards our customers and be responsible for the overall solution implemented
  • Provide business support advisory in conjunction with Service Management best practice
  • Prepare and articulate the overall solution architecture from both a process and technical aspect
  • Be able to understand the overall business and value impact for the customer of the proposed solution 

Experience Required

  • Experience as a technical resource on delivery engagements in client environments
  • Knowledge with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
  • Strong communication skills (active listener, think before acting, superb verbal and
    writing skills)
  • Demonstrated consulting aptitude (understanding of business drivers behind
    technology, problem solver, attention to detail, resourcefulness, not afraid to ask
    questions, etc.
  • Must be a team player and some travel will be required, primarily in the Nordics
  • ITSM/ERP tool experience desired but not required

Submit your resume and cover letter to hr.se@procori.com

For more information contact
Thomas Godawszky
Head of Consulting & Customer Success
+46 732 400 340