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ServiceNow Fundamentals in Stockholm

November 27 @ 09:00 - November 29 @ 17:00

SEK24000

We are pleased to announce that on the 27-29 of November 2019 (09.00 – 17.00), offering a 3 day ServiceNow Fundamentals Training, formerly known as system administrator training.
The class will be held in Gothenburg at the ProCori office, Pusterviksgatan 9

Please note that this training will be in Swedish or English depending on attendees.

Summary

This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

Perform core configuration tasks

Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts

Add users, groups and roles

Manage data with tables, the configuration management database (CMDB), import sets and update sets

Work with two key process applications: Knowledge Base and ServiceNow Service Catalog

Create workflow activities and approvals

Configure alerts and notifications

View upgrade history and status

Control system access and data security

Create baseline performance metrics

Run reports, configure service level agreements (SLAs) and perform instance branding and customization

Integrate social IT elements and learn best practices

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive handson practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, realworld example. Click here to view the entire course outline.

Who Should Attend

This course is designed for new ServiceNow System Administrators – 03 months into a new deployment.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Note:

Each participant need to bring their own PC, Mac or other device.

Terms and conditions:

All pricing is excluded of VAT

Cancellation terms

Cancellation have to be communicated in writing ten(10) business days before the first training starting date . No cancellation fee will be charged.

If cancellation is 3-9 business days before start date a cancellation fee of 30% will be charged.

If cancellation is 0-2 business days before start date a cancellation fee of 100% will be charged.

If you have questions and/or need additional assistance please contact training@procori.com

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Details

Start:
November 27 @ 09:00
End:
November 29 @ 17:00
Cost:
SEK24000
Event Category:
Event Tags:
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