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ServiceNow Fundamentals in Stockholm
October 14 @ 09:00 - October 16 @ 17:00SEK24000
We are pleased to announce that on the 14-16 of October 2019 (09.00 – 17.00), offering a 3 day ServiceNow Fundamentals Training, formerly known as system administrator training.
The class will be held in Gothenburg at the ProCori office, Pusterviksgatan 9
Please note that this training will be in Swedish or English depending on attendees.
This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3‑day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:
Perform core configuration tasks
Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB), import sets and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Create baseline performance metrics
Run reports, configure service level agreements (SLAs) and perform instance branding and customization
Integrate social IT elements and learn best practices
Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real‑world example. Click here to view the entire course outline.
Who Should Attend
This course is designed for new ServiceNow System Administrators – 0‑3 months into a new deployment.
The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.
Each participant need to bring their own PC, Mac or other device.
Terms and conditions:
All pricing is excluded of VAT
Cancellation have to be communicated in writing ten(10) business days before the first training starting date . No cancellation fee will be charged.
If cancellation is 3-9 business days before start date a cancellation fee of 30% will be charged.
If cancellation is 0-2 business days before start date a cancellation fee of 100% will be charged.
If you have questions and/or need additional assistance please contact firstname.lastname@example.org